Responsibilities

- Provide technical support and troubleshooting for hardware, software, and network issues - Install, configure, and maintain computer systems and software - Set up and manage user accounts and permissions - Monitor network performance and security - Collaborate with other IT team members to resolve complex issues - Conduct regular system audits to ensure data integrity and security - Assist with the implementation of new technology solutions - Document technical processes and procedures - Foster regular communication with clients to understand their technology needs and concerns. - Analyze information, identify problems, and propose effective solutions. - Monitor computer and network operations, ensuring scheduled backup/recovery functions and maintaining administration functions for hardware, operating, and application systems. - Actively support and maintain the integrity and security of technology and data, including PCI compliance. - Serve as a bridge between hotel customers and our internal teams. - Provide support for active directory, email systems (Office 365), virtualization, monitoring, and remote management software. - Identify and resolve LAN and WAN issues.